Your website is a powerful tool for building relationships, generating leads, and making sales. But, like any other asset, your website requires routine maintenance to perform at its best.
Ignoring website maintenance can have costly consequences for your business. It can lead to lost customers, decreased performance, and even security breaches. These issues can damage your reputation and impact your bottom line.
That’s why it’s essential to invest in a website maintenance service that can ensure your website is always up-to-date and secure.
At WebUp, we understand the importance of website maintenance. We offer comprehensive plans that include regular backups, software updates, error-free design updates, and monitoring for issues.
We’re dedicated to keeping your website running at its best, showcasing your business at its finest, and ready for your customers.
The Perils of DIY Website Maintenance
You’ll know the importance of keeping your website up-to-date and looking its best. However, website maintenance involves more than just updating software and backups. It also includes complex tasks such as adding new content, changing site structure, and ensuring optimal performance. These technical matters can be overwhelming, especially if you’re not familiar with them.
That’s where we come in. Our website maintenance service takes care of everything, from routine updates to complex design changes. With our help, you can focus on growing your business while we handle the technical details.
Don’t risk losing valuable data or damaging your online reputation.
Keep it Regular
Regular website maintenance, just like regular car maintenance, can save you money, time, and inconvenience by preventing costly repairs.
Your website is the face of your brand, and neglecting it can lead to a loss of reliability, functionality, and appearance. This can damage your reputation with customers and affect your bottom line. Attempting to fix the problem yourself may only make things worse, while hiring an expert to investigate and repair the damage can be time-consuming and expensive.
Don’t let a neglected website harm your business. Invest in our website maintenance services and enjoy the peace of mind that comes with a reliable online presence.
The Four Pillars Of Our Maintenance
Support
With maintenance, you’ll get a set amount of support time that you can use for ad-hoc content changes, phone consultations, and any other assistance you need for your website. Whether you have questions about your site’s functionality, need help fixing a problem, or just want advice on how to improve your content.
Updates
We use a technical change management process to ensure that your website’s core software, themes, and plugins are always kept up-to-date with the latest releases, patches, and security fixes. This process involves regularly checking for updates and installing them promptly to ensure that your website is running smoothly and securely.
Security
Maintenance come with several features designed to help secure your site. Back ups are secured to an external source outside of the hosting environment, ensuring that we can restore service in case of catastrophic host failure, hacking, or issues resulting from software updates.
In addition, we conduct regular security scans of your entire site. If vulnerabilities are found, these are promptly and proactively addressed.
Status
Each month you’ll receive a report detailing the activity and metrics of your website during the previous calendar month. This report includes information on updates that were performed, the status of backups, and the results of security scans. By reviewing this report, you can stay informed about the state of your website.
Unlock the Power of Professional Maintenance
Our four-pillar maintenance packages are designed to keep your website running at its best. Whether it’s support, security, updates, or status, we have you covered.
With dedicated support time, backup solutions, security scans, and the latest software releases, you can focus on what you do best while we take care of your website.
Our monthly reports keep you informed on the performance and health of your website, so you can make informed decisions and grow your business with confidence.
Maintenance FAQs
Q: Do I need to sign up for a year or more?
A: No, our maintenance packages have no lock-in period. You can pay on a month-by-month basis and cancel at any time without penalty.
Q: My host already performs backups, isn't this enough?
A: Many host providers perform some form of site backup, but our backup service provides greater assurance. We store your data outside the host environment, keeping the two separate. We keep all your backups for 90 days, allowing you to fall back to earlier revisions as required. We can restore your site with the click of a button, and you don’t need to wait in a support queue with your host. Furthermore, if you decide to change your host provider, we can use the latest backup to quickly & easily migrate your site.
Q: If anything goes wrong, do you fix it?
A: The most likely incidents that can arise are update failures, conflicts between plugins/WordPress, expired licenses on plugins or themes, your site being down, or a security alert indicating that your site has been compromised. In the event of maintenance upgrades triggering a conflict, we will revert your site to its pre-update status. In all cases, we will contact you to advise you of the issue. The allotted support time from your package can be used towards correcting the issue. If the issue requires more effort than the allotted support time, it will be charged at our standard hourly rate or, for any major work (e.g. a plugin no longer being supported and an alternative being required), it will be quoted. In the case of a significant incident (e.g. a major site hack and compromise), we may take emergency steps, including taking your site offline, to minimize further damage before contacting you.
Q: Do I still have access to my WordPress admin account?
A: Yes, you do. It’s your site! However, we recommend that you access your site backend via an Editor account, not an Admin account, to minimize the risk of accidental site damage. Please keep in mind that if you initiate software updates to any elements of your site yourself, these will be outside the maintenance package workflow, and if a fallback is required, data may be lost in the process.
Q: Do you update everything whenever a new version is available?
A: Usually, but not always. If we are aware that software developers have issued a new major release to their product and that this release provides no direct benefit to you (i.e. new functions that you don’t use and not security-related), we may defer carrying out upgrades until later update increments have addressed any early-release bugs.
Q: My host has emailed me about some problem, what do I do?
A: If you need our help, we can deal with such matters through your allotted support time.
Q: Do you include hosting services yourself?
A: yes we do! We can host sites we maintain for a no-commitment monthly fee. Alternatively, we can recommend hosting providers that we believe are the best in their field and offer the best value. This provides you with the flexibility to change host providers and, indeed, website maintenance providers, with minimum disruption.
Q: Does my support time accumulate if I don't use it?
A: The monthly support time quota should be used during that month. Any unused amount does not carry forward into later periods.